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Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Name HTTP FTP POP3 PHP Info Server Load Uptime
Lithium PHP Info
Nitrogen PHP Info
Uranium PHP Info
Migration Scheduled (Resolved) High

Affecting Server - Nitrogen

  • 22/05/2024 22:30 - 23/05/2024 11:21
  • Last Updated 23/05/2024 11:20

We have scheduled a migration of our high performance semi dedicated server hosting platform to a much newer and faster hardware set.

Double the Cores, Quadurple the performance. Redis Sock is also enabled which means you can leverage local redis caching

we expect no downtime.

Luxembourg Upgrades (Resolved) High

Affecting Server - Lithium

  • 12/08/2023 19:00 - 13/08/2023 22:40
  • Last Updated 10/08/2023 23:43

On August 12th starting at 7PM (9PM CET, 12PM PST) we will be taking our Directadmin reseller nodes offline to perform a hardware upgrade. We are marking a 6 hour downtime window for this, but expect most nodes to be back within an hour or so.

 

We will be upgrading everyone to Ryzen 7900 based CPU's, 8TB of local NVME storage, and 10Gbit networking. We will also be enabling both NodeJS & Python support, as well as adding Imunify360 to all services at no additional cost.

Network Issue (Resolved) Critical

Affecting Server - Uranium

  • 31/05/2023 17:30 - 03/07/2023 23:39
  • Last Updated 31/05/2023 18:22

we are having some issues with our UK infrastructure currently. We completely understand and appreciate the frustration, and truly appreciate your patience whilst we investigate this fully. 

UK Storage / IO Performance (Resolved) Critical

Affecting Server - Uranium

  • 13/04/2023 15:30 - 13/04/2023 18:00
  • Last Updated 07/05/2023 10:33

We want to provide you with an update regarding the recent issues that took place. Our CEPH cluster experienced a problem that caused intermittent performance issues and slower than usual operation while the rebuild/recovery process continued.

To give you a better understanding of the issue, our storage cluster consists of over 250 NVMe drives that provide us with the storage capacity for our UK infrastructure, around 450TB of NVMe data that grows daily. Our standard practice is to run at no more than 80% capacity, ensuring sufficient storage to cope with individual node losses from the perspective of redundancy.

We ordered 12 additional drives to add to the cluster, scheduled to be added in a few days. However, the addition of two new NVMe drives to one of our nodes caused the storage cluster to perform a rebalance/recovery process that overconsumed the CPU, impacting IO and 'steal' on the VMs, causing intermittent performance issues.

We apologize for any inconvenience caused by this event. We have consistently maintained and exceeded our SLA, with an average uptime of more than 99.97% across all servers, which is outstanding for a shared environment. However, given the shared nature of our infrastructure, issues can still occur.

We have implemented a strategy to reduce IO pressure during such changes and recovery processes, which we expect to improve stability in the future. To further improve stability, we have introduced new DDoS mitigation filtering to our service.

Server Move (Resolved) High

Affecting Server - Lithium

  • 19/01/2022 08:33 - 20/01/2022 08:31
  • Last Updated 07/05/2023 10:29

LUX and LUX2 are being moved within the datacenter to increase network capacity. Please bear with us as this should take 45 Minutes.

Connection Issue - Atlantic (Resolved) Critical
  • 06/12/2022 07:33 - 06/12/2022 12:48
  • Last Updated 06/12/2022 12:49

We are currently experiencing an issue with our Master Node on our VPS Network. Atlantic is currently unreachable, All VPS's on Pacific are still operating normally.

 

UPDATE: 12:20 - Server is now booted. However we are investigation for network connectivity issues

 

UPDATE: 12:47 - We are continuing to monitor the situation but now believe all servers are online and running properly.

 

 

 

UPS Maintenance (Resolved) Medium
  • 07/11/2022 08:00 - 07/11/2022 12:00
  • Last Updated 17/11/2022 13:16

We are scheduling maintenance for the UPS battery backup system. During this visit, engineers will be on-site to replace the existing UPS with a higher-capacity model. There is no expected downtime, however, as the UPS will be bypassed for the duration, the service should be considered at risk.

Server Move (Resolved) High

Affecting Server - Lithium

  • 19/01/2022 08:31 - 20/01/2022 08:31
  • Last Updated 09/03/2022 15:10

LUX and LUX2 are being moved within the datacenter to increase network capacity. Please bear with us as this should take 45 Minutes.

Powerloss (Resolved) Critical

Affecting System - REDIS UK

  • 10/01/2022 18:30 - 10/01/2022 00:00
  • Last Updated 10/01/2022 23:39

London Datacenter that holds our UK Redis Cluster is currently suffering a total powerloss event. We will update you as soon as we know what’s happening 

 

Power Restored: Systems Fully Operational

Secondary DNS (Resolved) Critical
  • 10/01/2022 18:30 - 10/01/2022 23:35
  • Last Updated 10/01/2022 23:38

Our secondary DNS for UK-PL is situated offsite in a secondary datacenter which is currently experiencing a blackout, we will update you as we get them.

UPDATE: We re-routed the DNS via one of our other dns clusters and this has irradicated the problem.

 

Redundant DNS (Resolved) Low
  • 27/10/2021 13:22 - 27/10/2021 14:22
  • Last Updated 27/10/2021 14:29

We have just replicated our entire DNS Setup to 2 extra external DNS Servers and these are now live syncronised. 

You dont need to do anything if you are using our own DNS Servers which for Plesk this is

NS1.UK.20D.UK and NS2.UK.20D.UK

If you dont use our nameservers please update your records to the following

NS1 -> 77.74.195.5

NS2 -> 78.141.225.200

Network Maintenance (Resolved) Critical
  • 17/07/2021 01:00 - 17/07/2021 02:00
  • Last Updated 26/10/2021 20:14

Following on from yesterday's network incident we are scheduling a 10 to 20 minute downtime window. This time will be used to perform essential maintenance on the switches to prevent any future issues.

Connectivity Issue (Resolved) Critical
  • 05/03/2021 11:34 - 05/03/2021 11:44
  • Last Updated 05/03/2021 11:44

We are currently investigating a network issue in DH2.

 

UPDATE: We have identified an issue causing the stack of switches in our Coventry datacentre to reboot, we are expecting service to be restored within the next 2-3 minutes.

Plesk DNS Routing Issue (Resolved) Critical
  • 16/09/2020 11:18 - 16/09/2020 12:10
  • Last Updated 16/09/2020 12:10

We currently have a Plesk DNS outage and were investigating the root cause, we are working on the issue and hope to restore the DNS as soon as possible. - further updates to follow.

UPDATE: We have found the root cause a corrupt partition on the network, were replacing the drive and hope to restore the DNS service shortly.

UPDATE RESOLVED: 51.89.153.46 Please use this IP if you use any external DNS please update this and your website will start working again shortly.

Planned Migration (Resolved) Low
  • 19/09/2020 11:59 - 20/09/2020 00:18
  • Last Updated 10/09/2020 10:26

Server: derby.specialservers.com 213.175.200.20
 
Note: You are receiving this email because according to our records, your website’s are hosted on the server specified above. In case your account(s) on this server is/are no longer used, please disregard this email.
 
We are always trying to bring in innovations for enhancing the current services and delivering the best of them to our customers. In this continuous improvement process and in an effort to deliver even much greater performance as part of your existing services, we will be moving your account devonwebs.uk over to a new cloud server platform, which will enhance the reliability, performance, high availability & scalability.
 
The migration process itself involves minimum downtime as little as possible for new IP propagation and your websites, emails, databases, etc. will be copied over to the new server as it is. We are confident that the new server will only serve to enhance the performance of your website.
 
For your records, the new shared IP address of the server will be 5.77.41.134. If your domains are registered through us, you will not need to make any changes to the name servers they use. However, if you are using private name servers then you are advised to update the IP addresses of your name servers as follows:
 
Old Name server
Win17.eukdns.com - 213.175.200.20
Win18.eukdns.com - 213.175.200.38

New Name server
lily1.specialservers.com - 5.77.41.134
lily1.specialservers.com - 5.77.41.135
 
If you are using any third-party name servers or DNS hosting service then we request that you update any host records i.e. A, www or MX to the new IP address 5.77.41.134. You can also check IP of your website from new control panel at https://lily.specialservers.com:8443 with existing login details
 
MSSQL connection string remain localhost. If you are using server name in code for MSSQL connection string then kindly update it to localhost.
 
If anyone using any old IP address in any Email clients like Outlook as incoming and outgoing mail server, then please update it to lily.specialservers.com
 
Enhancements in new servers are:
Mod Security is enabled on new server to safeguard site’s from attacks/injections
Latest operating system Windows Standard 2019 with IIS 10
Latest Control Panel Plesk 18.0.29
Support of web deployment to upload your site & applications directly from Visual Studio
Support of latest PHP version 7.4.9. PHP versions below 5.6.40 are now outdated and removed from new server
Support of latest Node.js 12.18.0
Support of latest ASP.NET Core 3.1.6
Support of ASP.NET 4.8
MVC 2, 3 and 4 installed
MSQL upgraded to version 2017 with SQL reporting service enabled.
MySQL is now upgraded to MariaDB 10.3.23 by Plesk
Mail server now fully supports secure mail. You can use hostname lily.specialservers.com with ports 465 (SMTP), 993 (IMAP) and 995 (POP3)
**Perl and Python are no longer supported by Plesk**
FTP Hostname: 5.77.41.134 OR your domain name
 
Plesk URL: https://lily.specialservers.com:8443  OR https://5.77.41.134:8443

Intimittent Issue (Resolved) Critical

Affecting System - Cloudflare

  • 17/07/2020 22:30 - 17/07/2020 22:50
  • Last Updated 17/07/2020 22:52

**The issue has been identified and a fix is being implemented.

Cloudflare is investigating issues with Cloudflare Resolver and our edge network in certain locations.

Customers using Cloudflare services in certain regions are impacted as requests might fail and/or errors may be displayed.

Data Centers impacted include: SJC, DFW, SEA, LAX, ORD, IAD, EWR, ATL, LHR, AMS, FRA, CDG

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